Agenda

HOVER OVER EACH SESSION FOR MORE DETAILS, USE VIEW BUTTONS TO WATCH SESSION VIDEOS

Monday, February 6, 2017 General Sessions
  • 1:00pm - 1:05pmIntroduction
  • 1:05pm - 1:45pmState of Contact: Where Are We and Where Are We Going? View
  • 1:45pm - 2:10pmThink Beyond the Campaign: Bringing Voice into the Customer Journey View
  • 2:10pm - 2:40pmThe Customer Journey Part 2: Connecting Clicks, Calls, and Leads View
  • 2:40pm - 3:00pmCreating New Opportunities With Calls View
  • 3:00pm - 3:05pmIntermission
  • 3:05pm - 3:35pmT-Mobile Human Digital: The Un-Carrier Approach to Marketing + Telesales View
  • 3:35pm - 3:55pmHow to Leverage Artificial Intelligence With Your Call Marketing Strategy View
  • 3:55pm - 4:30pmInnovation Showcase View
  • 4:30pm - 6:00pmNetworking Reception
  • 9:00pm - 12:00amOfficial VIP Party
Tuesday, February 7, 2017 Essentials Track
  • 9:00am - 9:30amWhere Do Calls Come From? View
  • 9:30am - 10:00amWhere Do Calls Go? View
  • 10:00am - 10:30amRewriting the EDU Playbook View
  • 10:30am - 10:40amIntermission
  • 10:40am - 11:10amEveryone Outsources. The Question Is: How Much? View
  • 11:10am - 11:30amHow to Boost Performance From Your Enterprise Click-To-Call Campaigns View
  • 11:30am - 12:00pmThe Contact Stack: Choosing the Software to Build Your Contact Center View
Advanced Track
  • 9:00am - 9:30amInbound vs. Outbound: Can You REALLY Do Both? View
  • 9:30am - 10:00amGetting More: Tips for Increasing Your Yield View
  • 10:00am - 10:30amExpanding the Contact Toolkit View
  • 10:30am - 10:35amIntermission
  • 10:35am - 11:05amCalls + CRM: Maximizing Your Call Marketing Campaigns View
  • 11:05am - 11:30amClosing the Loop: Getting Sales, Marketing & Contact Centers on the Same Page View
  • 11:30am - 12:00pmLegal Lead Gen: Why Forms Are out and Calls Are In View
Workshops
  • 9:00am - 9:45amCall Marketing for Insurance Workshop View
  • 10:00am - 10:45amLead-To-Call Automation and Competitive Call Distribution – Easy to Use Contact Automation That Is Guaranteed to Increase Your Profits View
  • 11:00am - 11:45amHow the Buyers Buy: Tips for Optimizing Media Mix and Call Center Capacity View
General Sessions
  • 12:00pm - 1:30pmLunch
  • 12:00pm - 1:30pmNetworking & Exhibits Open
Innovation Track
  • 1:30pm - 2:00pmGetting Smarter with Lead & Call Routing: A How-to for Using Intelligent Routing to Improve Conversions View
  • 2:00pm - 2:30pmOn the Leading Edge: Chat, Commerce, Artificial Intelligence and More View
  • 2:30pm - 3:00pmThe Truth Behind Voice Analytics and Automated Scoring View
  • 3:00pm - 3:30pmThe New "Landline": Smart Home Assistants View
  • 3:30pm - 4:00pmCrazy... But It Just May Work View
QA/Compliance Track
  • 1:30pm - 2:00pmWhere It All Begins: The Call Generator View
  • 2:00pm - 2:30pmCompliance Collaboration: Who Owns RegTech Solutions? View
  • 2:30pm - 3:00pmThe Weakest Link: How the Contact Center Is Easily Exploited and How You Can Fight It View
  • 3:00pm - 3:50pmTCPA: Two Years Later
General Sessions
  • 4:00pm - 5:00pmClosing Reception