Agenda

Monday, February 6, 2017 General Sessions
  • 1:00pm - 1:05pmIntroduction
  • 1:05pm - 1:35pmState of Contact: Where Are We and Where Are We Going?
  • 1:35pm - 2:00pmThink Beyond the Campaign: Bringing Voice into the Customer Journey
  • 2:00pm - 2:30pmCalls vs. Clicks vs. Leads
  • 2:30pm - 2:50pmCreating New Opportunities With Calls
  • 2:50pm - 3:00pmIntermission
  • 3:00pm - 3:30pmT-Mobile Human Digital: The Un-Carrier Approach to Marketing + Telesales
  • 3:30pm - 3:50pmHow to Leverage Artificial Intelligence With Your Call Marketing Strategy
  • 3:50pm - 4:30pmInnovation Showcase
  • 4:30pm - 6:00pmNetworking Reception
  • 9:00pm - 12:00amOfficial VIP Party
Tuesday, February 7, 2017 Essentials Track
  • 9:00am - 9:30amWhere Do Calls Come From?
  • 9:30am - 10:00amWhere Do Calls Go?
  • 10:00am - 10:30amRewriting the EDU Playbook
  • 10:30am - 10:40amIntermission
  • 10:40am - 11:10amEveryone Outsources. The Question Is: How Much?
  • 11:10am - 11:30amHow to Boost Performance From Your Enterprise Click-To-Call Campaigns
  • 11:30am - 12:00pmThe Contact Stack: Choosing the Software to Build Your Contact Center
Advanced Track
  • 9:00am - 9:30amInbound vs. Outbound: Can You REALLY Do Both?
  • 9:30am - 10:00amGetting More: Tips for Increasing Your Yield
  • 10:00am - 10:30amExpanding the Contact Toolkit
  • 10:30am - 10:35amIntermission
  • 10:35am - 11:05amCalls + CRM: Maximizing Your Call Marketing Campaigns
  • 11:05am - 11:30amClosing the Loop: Getting Sales, Marketing & Contact Centers on the Same Page
  • 11:30am - 12:00pmLegal Lead Gen: Why Forms Are out and Calls Are In
Workshops
  • 9:00am - 9:45amCall Marketing for Insurance Workshop
  • 10:00am - 10:45amLead-To-Call Automation and Competitive Call Distribution – Easy to Use Contact Automation That Is Guaranteed to Increase Your Profits
  • 11:00am - 11:45amHow the Buyers Buy: Tips for Optimizing Media Mix and Call Center Capacity
General Sessions
  • 12:00pm - 1:30pmLunch
  • 12:00pm - 1:30pmNetworking & Exhibits Open
Innovation Track
  • 1:30pm - 2:00pmGetting Smarter with Lead & Call Routing: A How-to for Using Intelligent Routing to Improve Conversions
  • 2:00pm - 2:30pmOn the Leading Edge: Chat, Commerce, Artificial Intelligence and More
  • 2:30pm - 3:00pmThe Truth Behind Voice Analytics and Automated Scoring
  • 3:00pm - 3:30pmThe New "Landline": Smart Home Assistants
  • 3:30pm - 4:00pmCrazy... But It Just May Work
QA/Compliance Track
  • 1:30pm - 2:00pmWhere It All Begins: The Call Generator
  • 2:00pm - 2:30pmCompliance Collaboration: Who Owns RegTech Solutions?
  • 2:30pm - 3:00pmThe Weakest Link: How the Contact Center Is Easily Exploited and How You Can Fight It
  • 3:00pm - 3:50pmTCPA: Two Years Later
General Sessions
  • 4:00pm - 5:30pmClosing Reception